Policy

We are committed to safeguarding the privacy of our website visitors and service users. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website. 1. Definitions and interpretations In this Policy the following terms shall have the following meanings: -“Account” means an account required to access and/or use certain areas and features of the Website; -“Cookie” means a small text file placed in your computer or device by our web server when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the Cookies used by the Website are set out in section 13, below; -“Data” means collectively all information that you submit to us. This includes, but is not limited to, questions, reviews, comments, and information that you provide when you contact us; -“The Data Controller” means the individual or legal entity who controls and is responsible for the use of your Data. If you have any questions about this Policy or any issues concerning the Data Controller, please contact us at [email protected] ; -“The Data Processor” means any person or legal entity who processes the Data on behalf of the Data Controller. -“The Data Subject” means an identifiable natural person to whom the Data relates. -“The Website” means the website that you are currently using (topratecleaners.com) and any sub-domains of this site unless expressly excluded by their own terms and conditions. -“Website Content” means all Content that is made available on the Website, including, but not limited to, text, graphics, videos, software and all other forms of information. -“User” or “you” means any person who uses the Website and is the Data Subject. 2. Changes to this Policy We may change this Policy from time to time. If we make any changes to this Policy, we will update the “last revised” date at the top of this Policy. You should check this Policy when you visit the Website for any changes. Your continued use of the Website following any changes to this Policy will mean you accept such changes. 3. Data Controller and Data Processor The Data Controller is: Top Rate Cleaners The Data Processor is: Top Rate Cleaners 4. Data collected We may collect, store and use the following kinds of Data: -Any Data that you submit to us when using the Website, including, but not limited to, when you book a service, write a review or contact us. This may include your name, address, phone number, email address, and credit card information; -Data that is generated when you use the Website, including, but not limited to, your IP address, browser type, operating system, and the Website Content that you accessed; -Data that is collected via Cookies, as described in section 13, below. 5. How Data is used We may use your Data for the following purposes: -To provide you with the services that you have booked; -To respond to any queries or complaints that you may have; -To process payments; -To prevent or detect fraud; -To improve the Website; -To send you marketing communications, if you have consented to receive such communications; -To compile aggregated statistics about Website usage, which we may use to improve the Website; -To transfer Data to the Data Processor for the purposes set out in section 6, below. 6. Data Processor We may use a third party to process your Data on our behalf. The third party will be required to process your Data in accordance with this Policy and will be bound by confidentiality provisions. 7. Data Retention We will only retain your Data for as long as is necessary for the purposes set out in this Policy. 8. Your Rights As a Data Subject, you have the following rights: -The right to request a copy of your Data; -The right to request that your Data is corrected if it is inaccurate or incomplete; -The right to request that your Data is erased; -The right to object to the processing of your Data; -The right to request the restriction of the processing of your Data; -The right to data portability; -The right to withdraw your consent to the processing of your Data at any time. If you wish to exercise any of these rights, please contact us at [email protected] 9. Third party websites The Website may include links to third party websites. We are not responsible for the privacy policies or practices of third party websites. 10. Children The Website is not intended for children under the age of 16. If you are under the age of 16, you must not submit any Data to us. If you have reason to believe that a child under the age of 16 has submitted Data to us, please contact us at [email protected] and we will take steps to delete such Data. 11. Security We take reasonable steps to protect your Data from loss, misuse, unauthorized access, disclosure, alteration or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. 12. Changes to this Policy We reserve the right to change this Policy at any time. If we make any changes to this Policy, we will update the “last revised” date at the top of this Policy. You should check this Policy when you visit the Website for any changes. Your continued use of the Website following any changes to this Policy will mean you accept such changes. 13. Cookies We use Cookies on the Website. Cookies are small text files placed on your computer or device when you visit the Website. The Website uses the following types of Cookies: -Session Cookies: these are temporary Cookies that expire when you close your browser; -Persistent Cookies: these are Cookies that remain on your computer or device after you have closed your browser. The Website uses the following Cookies: -Google Analytics: these Cookies are used to collect anonymous information about how visitors use the Website. The information collected is used to improve the Website; -YouTube: these Cookies are used to collect anonymous information about how visitors use the Website. The information collected is used to improve the Website.